Terms and Conditions

Terms & Conditions

Welcome to ZENVORA Premium Luxury. By accessing or using our website and purchasing our products, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

Use of Website

By using this website, you confirm that:

• You are at least 18 years of age or accessing the website under the supervision of a parent or guardian
• You will use this website only for lawful purposes
• You will not engage in any activity that may harm, disrupt or misuse the website

We reserve the right to restrict or terminate access to users who violate these terms.

Product Information

We strive to provide accurate product descriptions and details. However:

• Product images are for representation purposes only
• Actual product packaging or color may slightly vary
• Fragrance performance may differ based on individual factors

We do not guarantee that product descriptions are completely error-free.

Pricing and Payments

• All prices listed on the website are in INR and inclusive of applicable taxes (unless stated otherwise)
• We reserve the right to modify prices at any time without prior notice
• Payments must be completed through approved payment methods available on the website
• In case of payment failure, the order will not be processed

Order Acceptance

• Once an order is placed, you will receive a confirmation message
• We reserve the right to cancel or refuse any order at our discretion
• Orders may be cancelled due to stock unavailability, pricing errors or suspicious activity

If your order is cancelled, a full refund will be processed.

Shipping and Delivery

• Orders are processed and shipped as per our Shipping Policy
• Delivery timelines are estimates and may vary due to external factors
• Customers are responsible for providing accurate shipping details

We are not liable for delays caused by courier services or unforeseen circumstances.

Returns and Refunds

• Returns and refunds are governed by our Return & Refund Policy
• Only eligible requests (damaged, defective or incorrect products) will be considered
• Opened or used products are not eligible for return

Customers are advised to read the policy before placing an order.

Intellectual Property

All content on this website, including:

• Logos
• Images
• Text
• Graphics
• Branding elements

is the property of ZENVORA Premium Luxury.

Unauthorized use, reproduction or distribution of any content is strictly prohibited and may result in legal action.

User Conduct

Users agree not to:

• Use the website for fraudulent purposes
• Attempt to gain unauthorized access to systems or data
• Post or transmit harmful or offensive content

Any violation may lead to legal action and termination of access.

Limitation of Liability

ZENVORA Premium Luxury shall not be held liable for:

• Any direct or indirect damages resulting from the use of our products
• Loss of data, profits or business arising from website usage
• Delays, errors or interruptions in website functionality

Use of our products and services is at your own risk.

External Links

Our website may contain links to third-party websites.

• We do not control or take responsibility for their content or policies
• Users are advised to review their terms before engaging with them

Privacy

Your use of this website is also governed by our Privacy Policy.

We are committed to protecting your personal information and ensuring a secure shopping experience.

Modifications to Terms

ZENVORA Premium Luxury reserves the right to update or modify these Terms & Conditions at any time without prior notice.

• Changes will be effective immediately upon posting
• Continued use of the website implies acceptance of updated terms

Governing Law

These Terms & Conditions are governed by the laws of India.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts in Delhi.

Contact Us

For any queries regarding these Terms & Conditions, please contact us:

Email: care@zenvoraluxury.com
Phone: +91 9560035619