Shipping Policy

Shipping Policy

At ZENVORA Premium Luxury, we are committed to delivering your orders in a timely and secure manner. This Shipping Policy outlines how we process, ship and deliver your products across India.

Order Processing

All orders placed on our website are processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day
• Once your order is confirmed, you will receive an order confirmation via email or SMS
• Orders are processed only after successful payment confirmation (for prepaid orders)

We ensure that every order is carefully packed to maintain product quality and safety during transit.

Shipping Timeline

We aim to deliver your order within 3–7 business days across India.

• Metro cities: 2–5 business days
• Non-metro locations: 4–7 business days
• Remote areas: Delivery may take longer depending on courier availability

Delivery timelines are estimates and may vary due to external factors such as weather conditions, courier delays or unforeseen circumstances.

Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout
• We may offer free shipping on selected orders, promotions or minimum order value
• Any additional charges for remote locations or special delivery requests may apply

Order Tracking

Once your order is shipped, you will receive tracking details via email or SMS.

• You can track your order using the provided tracking link
• Tracking updates may take 24–48 hours to reflect after dispatch

In case of any issues with tracking, you can contact our support team for assistance.

Delivery Policy

We partner with reliable courier services to ensure safe and timely delivery.

• Deliveries are made to the address provided at the time of order
• Customers are responsible for providing accurate shipping details
• In case of multiple delivery attempts, the courier may contact you for confirmation

If the package is undelivered due to incorrect address or unavailability, it may be returned to us.

Incorrect Address

Please ensure that all shipping details are correct before placing an order.

• We are not responsible for delays or non-delivery due to incorrect or incomplete address
• Additional charges may apply for re-shipping in such cases

Delayed Delivery

While we strive to deliver orders on time, delays may occur due to:

• High order volume
• Courier service issues
• Natural disruptions or unforeseen events

In such cases, we request your patience and assure you that we will keep you informed about your order status.

Damaged or Missing Shipments

If you receive a damaged package or if any item is missing:

• Record an unboxing video at the time of delivery
• Contact us within 48 hours with proof
• Our team will verify the issue and provide a replacement or resolution

Failed Delivery Attempts

If delivery fails due to customer unavailability or incorrect details:

• The courier may attempt delivery again
• If unsuccessful, the order may be returned to us
• Re-shipping charges may apply for re-delivery

Cash on Delivery (COD)

• COD option may be available on selected orders
• Customers are requested to keep exact payment ready at the time of delivery
• Repeated order cancellations may result in restriction of COD option

International Shipping

Currently, we deliver only within India.
We may expand to international shipping in the future.

Changes to Shipping Policy

ZENVORA Premium Luxury reserves the right to update or modify this Shipping Policy at any time without prior notice.

Customers are advised to review this policy periodically.

Contact Us

For any shipping-related queries or support, please contact us:

Email: care@zenvoraluxury.com
Phone: +91 9560035619