Return & Refund Policy

At ZENVORA Premium Luxury, we are committed to delivering high-quality fragrance products and ensuring customer satisfaction. This Return & Refund Policy outlines the terms and conditions under which returns, replacements and refunds are processed. By placing an order on our website, you agree to the policy stated below.

Returns Policy

Due to the personal nature of our products (perfumes and fragrance items), we maintain strict quality and hygiene standards. Therefore, returns are only accepted under specific conditions.

We accept returns only if:

The product received is damaged, defective or leaked
An incorrect product has been delivered
The product is missing from the order

To initiate a return request:

You must contact us within 48 hours of delivery
Provide clear images or an unboxing video as proof
Ensure the product is unused and in original packaging

Any request raised after 48 hours may not be accepted.

Non-Returnable Conditions

Returns will not be accepted in the following cases:

The product has been opened or used
The product is returned without original packaging
The fragrance is not liked (personal preference is not considered a valid reason)
Minor variations in packaging, color or design
Incorrect usage or handling of the product

As fragrances are subjective, we recommend trying our smaller sizes or tester packs before purchasing.

Replacement Policy

If your return request is approved, we may offer a replacement instead of a refund, depending on the situation.

Replacement is applicable when:

The product is damaged or defective
A wrong item has been delivered

The replacement product will be shipped after verification of the issue. Delivery timelines for replacement may vary based on location.

Refund Policy

Refunds are processed only after the return request has been reviewed and approved.

Refund will be issued to the original payment method
Processing time is typically 5–7 business days after approval
In case of Cash on Delivery (COD) orders, refund may be processed via bank transfer or store credit

Please note that shipping charges (if any) are non-refundable unless the issue is from our end.

Order Cancellation

Orders can be cancelled only before they are shipped.

Once the order is dispatched, cancellation requests will not be accepted
In case of prepaid orders, refunds for cancelled orders will be processed within 5–7 business days

Shipping and Return Charges

If the return is due to our error (damaged, defective or incorrect product), we will bear the return shipping cost
If the return request does not meet our policy conditions, the customer may be required to bear the shipping charges

Damaged or Missing Items

If you receive a damaged or incomplete order:

Record an unboxing video at the time of delivery
Contact us within 48 hours with proof
Our team will verify and assist you with replacement or refund

Quality Assurance

All products are carefully checked before dispatch to ensure quality and packaging standards. However, in rare cases of transit damage or error, we are committed to resolving the issue promptly.

Limitation of Liability

ZENVORA Premium Luxury shall not be held liable for any indirect or incidental damages arising from the use of our products.

Fragrance performance and personal satisfaction may vary, and such variations do not qualify for returns or refunds.

Changes to Policy

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice.

Customers are advised to review this policy periodically before making a purchase.

Contact Us

For any return, refund or product-related queries, please contact us:

Email: care@zenvoraluxury.com
Phone: +91 9560035619

Return & Refund Policy